# Agentic Workflow Actions

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**Audience:** Administrators, Developers, Solution Architects

**Purpose**: Complete reference for the action step types available in <code class="expression">space.vars.Kizen\_company\_name</code> <code class="expression">space.vars.automations</code>: what each one does, how it is configured, and what behavioral nuances affect how <code class="expression">space.vars.automations</code> should be designed.
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## Overview

<code class="expression">space.vars.automation</code> Actions are the units of work within an <code class="expression">space.vars.automation</code> that produce outcomes. Actions can update <code class="expression">space.vars.entities</code>, send communications, call external systems, and control how the <code class="expression">space.vars.automation</code> itself runs.&#x20;

Available action types vary depending on the <code class="expression">space.vars.automation</code>'s <code class="expression">space.vars.entity</code> and <code class="expression">space.vars.object</code> type. Global <code class="expression">space.vars.automations</code> have a more limited action set because they have no <code class="expression">space.vars.entity</code>. <code class="expression">space.vars.contact</code> <code class="expression">space.vars.automations</code> and <code class="expression">space.vars.object</code> <code class="expression">space.vars.automations</code> each have slightly different sets as well. Understanding this before configuring actions helps you know what to expect when building.

### Why Agentic Workflow Actions Matter

<code class="expression">space.vars.Kizen\_company\_name</code> organizes action types into seven categories: <code class="expression">space.vars.activities</code>, <code class="expression">space.vars.automations</code>, Fields, Messages, Related <code class="expression">space.vars.objects</code>, Team, and Integration. Each category addresses a distinct type of operation. Understanding which action types are available, how they are configured, and how they behave at runtime is necessary for building <code class="expression">space.vars.automations</code> that produce reliable, predictable outcomes.

Each category provides a distinct capability:

* **Activities:** Create and manage tasks, calls, events, and other <code class="expression">space.vars.activity</code> <code class="expression">space.vars.entities</code> tied to <code class="expression">space.vars.contacts</code> or other <code class="expression">space.vars.objects</code>.
* **Agentic Workflows:** Start, pause, cancel, and redirect <code class="expression">space.vars.automation</code> executions, enabling multi-<code class="expression">space.vars.automations</code>, loop patterns, and conditional termination.
* **Fields:** Update, clear, and compute field values on <code class="expression">space.vars.entities</code> without manual intervention, keeping data accurate and consistent as <code class="expression">space.vars.entities</code> move through <code class="expression">space.vars.workflows</code>.
* **Messages:** Send emails and other outbound communications to <code class="expression">space.vars.contacts</code>, owners, or specified recipients at the right point in a process.
* **Related Objects:** Create, modify, and archive <code class="expression">space.vars.entities</code> across related <code class="expression">space.vars.objects</code>, allowing <code class="expression">space.vars.automations</code> to manage the full lifecycle of connected data.
* **Team:** Assign owners, notify team members, and route work to the right people based on <code class="expression">space.vars.automation</code> logic.
* **Integration:** Connect <code class="expression">space.vars.automations</code> to third-party systems via HTTP and invoke AI capabilities for language model calls, file extraction, and audio transcription.

***

## System Behavior of Agentic Workflow Actions

Before diving into individual action types, a few foundational behaviors apply to all Action steps.

<div data-with-frame="true"><figure><img src="/files/NqNZY9nPaAd6pbhkSRjj" alt="" width="212"><figcaption></figcaption></figure></div>

* **Action steps produce outcomes:** <code class="expression">space.vars.condition\_step</code> steps evaluate and route; action steps do the work. An action might update a field, send an email, archive a <code class="expression">space.vars.entity</code>, or call an external API.
* **Available action types depend on context:** The available action types depend on whether the <code class="expression">space.vars.automation</code> is global or <code class="expression">space.vars.entity</code>-based, and for <code class="expression">space.vars.entity</code>-based <code class="expression">space.vars.automations</code>, whether the context <code class="expression">space.vars.object</code> is a <code class="expression">space.vars.contact</code> or a <code class="expression">space.vars.object</code>. Global <code class="expression">space.vars.automations</code> have a reduced action set because actions that require a context <code class="expression">space.vars.entity</code> do not apply. <code class="expression">space.vars.contact</code> <code class="expression">space.vars.automations</code> expose <code class="expression">space.vars.contact</code>-specific actions such as Change Tags, Send Email to <code class="expression">space.vars.contact</code>, and Send Text to <code class="expression">space.vars.contact</code> that are not available on <code class="expression">space.vars.object</code> <code class="expression">space.vars.automations</code>, though object <code class="expression">space.vars.automations</code> can still send an email or text to a related <code class="expression">space.vars.contact</code>.
* **Actions within branches execute sequentially:** Execution order across parallel branches is not guaranteed. Do not design branches that depend on a specific execution order or assume that steps across branches will interleave in a predictable way.
* **Action types are immutable once saved:** Once an <code class="expression">space.vars.automation</code> is saved, an action step's type cannot be changed, only its configuration. To use a different action type at a given step, delete the step and recreate it. Plan your action types before saving <code class="expression">space.vars.automations</code> that are in active use.

***

## Types of Agentic Workflows Actions

<code class="expression">space.vars.Kizen\_company\_name</code> <code class="expression">space.vars.automations</code> support the following action types, organized by category. Available actions vary depending on whether the <code class="expression">space.vars.automation</code> is global or <code class="expression">space.vars.entity</code>-based.

#### Activities

* **Schedule Activity**: Creates a Scheduled <code class="expression">space.vars.activity</code> on the <code class="expression">space.vars.entity</code> with configurable assignment, due date, notes, and notifications.
* **Delete Scheduled Activities**: Deletes all scheduled <code class="expression">space.vars.activities</code> of a specified type on the <code class="expression">space.vars.entity</code>.

For more information, see [Activity Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-activity-actions.md).

#### Agentic Workflow

* **Start Agentic Workflows**: Starts one or more <code class="expression">space.vars.automations</code> on the <code class="expression">space.vars.entity</code>, a related <code class="expression">space.vars.entity</code>, a variable record, or as a global <code class="expression">space.vars.automation</code>.
* **Modify Agentic Workflows**: Pauses or cancels one or more <code class="expression">space.vars.automations</code> running on the <code class="expression">space.vars.entity</code>, a related <code class="expression">space.vars.entity</code>, or a variable <code class="expression">space.vars.entity</code>.
* **Go To Agentic Workflow Step**: Redirects execution to a different step within the current <code class="expression">space.vars.automation</code>.
* **Stop Execution**: Terminates or suspends the current execution and sets it to a specified terminal state.
* **Update Variable:** Updates the value of an existing variable during execution.
* **Code Step**: Executes custom logic within the <code class="expression">space.vars.automation</code> using a sandboxed runtime environment.

For more information, see [Agentic Workflow Control Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-control-actions.md).

#### Fields

* **Change Field Value**: Updates or clears one or more field values on the <code class="expression">space.vars.entity</code>.
* **Change Tags**: Adds or removes tags on the <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>.
* **Math Operators**: Performs arithmetic on numeric values and writes the result to a field or variable.

For more information, see [Field Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-field-actions.md).

#### Messages

* **Send Email**: Sends an email to a <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>.
* **Send Text**: Sends a text message to a <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>.

#### Related Objects

* **Create Entity**: Creates a new <code class="expression">space.vars.entity</code> in a specified <code class="expression">space.vars.object</code> with configurable duplicate handling.
* **Modify Related Entity**: Modifies a <code class="expression">space.vars.entity</code> through a relationship field on the <code class="expression">space.vars.entity</code>.
* **Send Email to Related Contact(s)**: Sends an email to a <code class="expression">space.vars.contact</code> identified through a relationship field on the context <code class="expression">space.vars.entity</code>.
* **Send Text To Related Contact(s)**: Sends a text message to a <code class="expression">space.vars.contact</code> identified through a relationship field on the context <code class="expression">space.vars.entity</code>.
* **Archive Record(s)**: Archives the context <code class="expression">space.vars.entity</code>, a related <code class="expression">space.vars.entity</code>, or a variable-identified <code class="expression">space.vars.entity</code>.

For more information, see [Related Object Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-related-object-actions.md).

#### Team Actions

* **Notification (Email)**: Sends an email notification to a team member.
* **Notification (Text)**: Sends a text message to a team member.
* **Assign Team Member**: Adds a team member to the <code class="expression">space.vars.entity</code>'s team member association list.

For more information, see [Team Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-team-actions.md).&#x20;

#### Integration

* **External HTTP Requests**: Sends an outbound HTTP request (GET, PUT, POST, PATCH, or DELETE) to an external URL.
* **Call LLM**: Sends a prompt to a configured language model and stores the response.
* **File Extraction**: Extracts structured data from file attachments.
* **Audio Transcription**: Transcribes audio content to text.

For more information, see [Integration Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-integration-actions.md).

***

## What's Next

Kizen <code class="expression">space.vars.automations</code> support 25+ action types across seven categories. Start learning more about [Activity Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-activity-actions.md) or navigate directly to the category most relevant to your use case below:

<details>

<summary>Related Topics</summary>

* [Automation Control Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-control-actions.md)
* [Field Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-field-actions.md)
* [Related Object Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-related-object-actions.md)
* [Team Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-team-actions.md)
* [Integration Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-integration-actions.md)
* [Messages Actions](/docs/concepts/agentic-workflows/agentic-workflow-actions/agentic-workflow-messages-actions.md)

</details>


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