Google and Outlook Calendar
Audience: Admins, Developers, Solution Architects
Purpose: Explains what the calendar integration is, why teams use it, and how Google and Outlook calendars connect with Kizen to support scheduling events.
Overview
Google and Outlook Calendar Integrations allow Kizen to create calendar events in an external calendar based on supported date or datetime fields. When an integration is enabled, these fields can generate calendar events that are associated with Activities or Records, syncing to Google Calendar or Outlook.
Important: These integrations do not automatically sync calendars or import events from Google or Outlook back into Kizen. Changes made directly in your external calendar are not reflected in Kizen unless the activity is created or updated within Kizen itself.
How Does the Calendar Integration Work?
Calendar integrations are enabled through the App Marketplace. Once enabled:
A calendar button appears next to the supported date fields in
Selecting this button lets users create a calendar event directly in Google Calendar or Outlook
The event opens with details pre-filled, including a link back to the Records the user was viewing
Google vs Outlook Behavior
Google and Outlook calendar integrations work the same from a user perspective, with one technical difference:
Google Calendar: Opens a new browser tab and passes event details using a URL
Outlook Calendar: Downloads an
.icalfile with the event details, which you can open in Outlook to review and save the event to your calendar
In both cases, users must review the event and save it in their calendar.
Account Behavior and Common Scenarios
Calendar events are always created in the calendar account currently signed into your browser.
This means:
If you are already signed into Google or Microsoft, you may not see a login prompt when creating an event.
If you are signed into a personal account, events will be created in that account, even if your Integrated Inbox is connected to a different email address.
Caution: Calendar Integration does not automatically use the same account as Integrated Inbox. Always confirm which Google or Microsoft account is active in your browser before creating events.
What to Expect in Different Scenarios
New Users
You must enable the integration in the App Marketplace before use
You will be redirected to your calendar provider the first time you create an event
Users with Multiple Kizen Accounts
Authentication may feel faster if you are already signed into your calendar provider
Events are still created in the currently active Google or Outlook account
Organizations using SSO
Authentication may feel more seamless
Behavior remains the same: events are created in the active calendar account
What’s Next
To get started with calendar integration, see the Enabling the Calendar Integration topic. You can also learn about Creating Calendar Events.
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