Troubleshoot Slack
Audience: Admins, Developers, Solution Architects
Purpose: Describes troubleshooting methods for issues with the Stack integration in Kizen
The following table presents solutions to common issues with the Slack integration. For additional help, see the Slack developer docs.
A message failed with the channel_not_found error.
The channel doesn't exist, or it does exist but it's private.
Confirm the channel exists. If it's a private channel, run /invite @Kizen inside it.
A plain-text message was truncated.
The message exceeded 40,000 characters.
Reduce the length of the message.
A block message wasn't posted.
The JSON objects that make up the blocks might be malformed, or the blocks might exceed Slack's character limits.
Review the blocks, and try again.
You no longer have a connection to the Slack API.
The access token is no longer valid.
Re-authenticate the integration.
What's Next
See Slack - Beta for a high-level discussion about what the Slack integration is and how it works.
Slack is a registered trademark and service mark of Slack Technologies, Inc. Kizen's Slack integration is not created by, affiliated with, or supported by Slack Technologies, LLC.
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