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Configure Twilio SMS

Audience: Admins, Developers, Solution Architects

Purpose: Explains how to configure the Twilio integration in Kizen for SMS messaging, including prerequisites, setup steps, configuration limitations, and compliance responsibilities.

Overview

The Twilio integration allows businesses to send SMS messages from Kizen using their own Twilio account credentials. Kizen does not provide Twilio accounts or phone numbers. Instead, an existing Twilio account is connected by providing the required authentication credentials and selecting a Twilio phone number to use for messaging.

Before You Begin

Before configuring the Twilio integration in Kizen, ensure you have:

  • An active Twilio account

  • Access to the Twilio Console

  • A Twilio phone number capable of sending SMS

  • Your Twilio Account SID

  • Your Twilio Auth Token

Note: Twilio Account SID, Auth Token, and phone number are values that can be obtained from the Twilio Console dashboard.

Locating your Twilio Account SID & Auth Token

Note: The steps below show how to find your Twilio Account SID and Auth Token. Twilio may update its interface or process, so always refer to Twilio’s official documentation for the most up-to-date instructions.

  1. Log into the Twilio Console.

  2. Locate the Account SID and Auth Token.

  3. Copy the Account SID and save it.

  4. Copy the Auth Token and save it.

  5. Identify the Twilio phone number to use and save it.

Learn in-depth step-by-step process of finding the Twilio Account SID and Auth Token by reading the Twilio Docs.

Kizen supports configuration of one Twilio phone number per business. If your Twilio account contains multiple numbers, you must select a single number to use in Kizen. If your SMS traffic is United States–based, ensure your Twilio account complies with A2P 10DLC requirements before proceeding.

Configure Twilio SMS

Note: The Kizen/Twilio integration is configured in Settings > Privacy Settings. Access to this configuration area is permission-based and may be restricted by administrators.

1

Go to Settings and then Privacy Settings

2

Scroll down until you see the Send SMS from Your Account section

3

Select ADD TWILIO ACCOUNT

4

Paste your Twilio Account SID, Auth Token, and Phone Number

Include the country code (Example: +1). Select SAVE.

Upon selecting SAVE:

  • Kizen performs a validation check against Twilio

  • If Twilio rejects the credentials, an error message is displayed

  • The entered credentials are still saved, but SMS messaging will not function until the issue is resolved in Twilio

If validation fails, the business must resolve the issue directly within the Twilio Console. Once the Twilio configuration is valid, Kizen will use the saved credentials to send SMS messages.

Important Limitations

  • Only one Twilio phone number can be configured per business

  • All SMS messages are sent from that configured number

  • Kizen does not manage A2P 10DLC registration on behalf of the business

  • Kizen does not surface detailed delivery failure logs

  • Compliance, consent, and carrier approval are the responsibility of the business

Note: SMS messages sent through Twilio from Kizen consume messaging credits associated with your license. Ensure your business has sufficient messaging credits available before sending high-volume or automated SMS messages.

What's Next

After configuring Twilio with Kizen, learn how to send SMS messages in Kizen with Twilio.

Related Topics
PreviousTwilio SMSNextSend SMS Messages in Kizen with Twilio

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