# Sending SMS Messages in Kizen with Twilio

{% hint style="success" %}
**Audience:** Admins, Developers, Solution Architects

**Purpose:** Explains how to send SMS messages in <code class="expression">space.vars.Kizen\_company\_name</code> using a connected Twilio account, including single-contact, bulk, and <code class="expression">space.vars.automation</code>-based messaging.
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## Overview

This page explains the ways SMS messages can be sent within <code class="expression">space.vars.Kizen\_company\_name</code> after a Twilio account has been configured.

Once connected, SMS messages can be sent:

* From an individual <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>
* As a bulk action to multiple <code class="expression">space.vars.contacts</code>
* Automatically through <code class="expression">space.vars.automation</code> <code class="expression">space.vars.workflows</code>

In all cases, <code class="expression">space.vars.Kizen\_company\_name</code> sends the message using the Twilio credentials stored in **Settings** > **Privacy Settings**, and Twilio handles carrier delivery.

***

## Before You Begin

Before sending SMS messages in <code class="expression">space.vars.Kizen\_company\_name</code>, ensure:

* A Twilio account is connected under **Settings** > **Privacy Settings**
* A valid Twilio phone number is configured
* The Contact record(s) include a valid phone number
* You have permission to perform bulk actions or configure automations (if applicable)

Keep in mind:

* <code class="expression">space.vars.Kizen\_company\_name</code> supports only one Twilio phone number per business
* All SMS messages are sent from that configured number
* <code class="expression">space.vars.Kizen\_company\_name</code> does not manage A2P 10DLC registration or carrier compliance
* Delivery logs and detailed error information are available in Twilio, not in <code class="expression">space.vars.Kizen\_company\_name</code>

If Twilio is not configured, SMS options will not be available. Learn more about the [Twilio Configuration](https://developer.kizen.com/docs/integrations-and-plugins/integrations/twilio-sms/configuring-twilio-sms).

***

## How SMS is Sent within Kizen

Once your Twilio account is connected in <code class="expression">space.vars.Kizen\_company\_name</code>, SMS messages can be sent in one of three ways:

### Send a Single SMS to a Contact

You can send an SMS directly from an individual <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>.

{% stepper %}
{% step %}

#### Open the Contact

1. Go to **Data** > **Contacts**.
2. Click the <code class="expression">space.vars.contact</code>’s name to open their <code class="expression">space.vars.entity</code>.
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#### Select PERFORM ACTION

1. In the top right corner of the <code class="expression">space.vars.contact</code> <code class="expression">space.vars.entity</code>, select **PERFORM ACTION.**
2. Select **Send Text** from the dropdown.

<div data-with-frame="true"><figure><img src="https://3898351136-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQd8ufpN7wkdnx7JtgoeZ%2Fuploads%2FXNxMjEpo4avHLDfdgQRS%2FScreenshot%202026-03-02%20at%2010.05.38%E2%80%AFAM.png?alt=media&#x26;token=7226ba98-87e5-4d64-98df-e53bef361a13" alt="" width="563"><figcaption></figcaption></figure></div>
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#### Compose the Message

1. Enter your message in the text field.
2. Review the phone number associated with the <code class="expression">space.vars.contact</code>.
3. Click **CONFIRM** to send.
   {% endstep %}
   {% endstepper %}

#### What Happens Next

* <code class="expression">space.vars.Kizen\_company\_name</code> sends the message to Twilio using your configured credentials
* Twilio routes the message to the carrier
* Delivery status and logs are available in your Twilio account

{% hint style="info" %}
**Note:** <code class="expression">space.vars.contacts</code> may opt out of SMS messaging through Twilio. Twilio tracks and enforces opt-out status, and messages cannot be sent to <code class="expression">space.vars.contacts</code> who have opted out.
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### Send Bulk SMS to Multiple Contacts&#x20;

You can send a text message to multiple <code class="expression">space.vars.contacts</code> at once using **PERFORM ACTION** > **Send Text**.

{% stepper %}
{% step %}

#### In your top navigation, select **Data** > **Contacts**

Select all of the <code class="expression">space.vars.contacts</code> you want to message using the checkboxes.

You can select:

* Individual <code class="expression">space.vars.contacts</code>
* All <code class="expression">space.vars.contacts</code> on the page
* All <code class="expression">space.vars.contacts</code> in your search results
* All <code class="expression">space.vars.contacts</code> in a saved group

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**Note:** If you do not select <code class="expression">space.vars.contacts</code> first, you will be prompted to select them before composing your message.
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{% step %}

#### Select **PERFORM ACTION** > **Send Text**

In the dropdown menu, select **Send Text**.

<div data-with-frame="true"><figure><img src="https://3898351136-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQd8ufpN7wkdnx7JtgoeZ%2Fuploads%2FpwKPioTxoCFmhey4IL7K%2FScreenshot%202026-02-26%20at%204.31.18%E2%80%AFPM.png?alt=media&#x26;token=68fda497-50e9-453b-b2dc-77de4c3d90b9" alt="" width="563"><figcaption></figcaption></figure></div>
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#### Compose Your Message

The **Send Text** screen appears.

1. Enter your message in the text field.
2. Review the number of recipients.

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**Note:** If Twilio is not configured, you will see a message indicating that a text messaging provider must be set up.
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#### Confirm and Send your SMS Messages

1. Click **NEXT.**
2. Review your message.
3. Click **CONFIRM** to send.
   {% endstep %}
   {% endstepper %}

### Send Bulk SMS Using Automation Workflows

SMS can also be sent through <code class="expression">space.vars.automation</code> <code class="expression">space.vars.workflows</code>. <code class="expression">space.vars.automations</code> allow SMS to trigger automatically based on any <code class="expression">space.vars.automation</code> trigger, such as:

* <code class="expression">space.vars.entity</code> updates
* Status changes
* Time-based conditions
* <code class="expression">space.vars.workflow</code> events

Common use cases include appointment reminders, task notifications, form follow-ups, and event alerts. For more information about using SMS actions in <code class="expression">space.vars.automations</code>, see **Automations** **(Coming Soon)**.

{% hint style="info" %}
**Note:** SMS messages sent through Twilio from <code class="expression">space.vars.Kizen\_company\_name</code> consume messaging credits associated with your license. Ensure your business has sufficient messaging credits available before sending high-volume or automated SMS messages.
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***

## What’s Next

For higher-volume or automated messaging, review your <code class="expression">space.vars.automation</code> setup and trigger configuration, your compliance requirements (including A2P 10DLC for U.S. messaging) and your Twilio delivery logs and account health monitoring

Ensure your messaging workflows align with consent, carrier policies, and business communication standards before scaling SMS usage. If you haven't done so, learn how to [Configure Twilio in Kizen](https://developer.kizen.com/docs/integrations-and-plugins/integrations/twilio-sms/configuring-twilio-sms) or check out the topics below:

<details>

<summary>Related Topics</summary>

* [Twilio SMS](https://developer.kizen.com/docs/integrations-and-plugins/integrations/twilio-sms)
* [Configuring Twilio SMS](https://developer.kizen.com/docs/integrations-and-plugins/integrations/twilio-sms/configuring-twilio-sms)
* [Integrations](https://developer.kizen.com/docs/integrations-and-plugins/integrations)
* [Contacts](https://developer.kizen.com/docs/concepts)

</details>