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Set Up Zendesk in Kizen

Configure your connection between the Zendesk platform and Kizen to use live Zendesk data in Agentic Workflows.

Audience: Admins, Developers, Solution Architects

Purpose: Explains how to set up a connection between the Zendesk platform and Kizen using the Zendesk integration

Overview

Caution: This setup reflects Kizen's default configuration. Your administrator may have customized your layout, so columns or navigation may appear differently. Trial accounts may have limited features.

Setting up the connection between the Zendesk® platform and Kizen is a two-step process. First, you provide your Zendesk subdomain as an integration secret. Next, you follow an OAuth process, which redirects you to the Zendesk platform to assign permissions to the integration. Once you've completed these tasks, you can use Zendesk data in Agentic Workflows.

Before You Begin

To set up Zendesk in Kizen, you need:

  • Any paid Zendesk support plan or plan with access to the Zendesk API

  • A Zendesk admin account

  • A Kizen admin account

Set Up Zendesk in Kizen

To set up Zendesk in Kizen:

1

Add the Kizen user to your Zendesk team

If you yourself are the Kizen user, you can skip ahead to Step 2. However, if you aren't the Kizen user, and the Kizen user doesn't yet belong to your Zendesk team, be sure to add them to the team in the Admin Center, and assign them either the Agent or Admin role.

Note: If you make the Kizen user a Zendesk admin, they can complete this setup process.

2

Go to the App Marketplace

In Kizen, select Platform > App Marketplace from the global navigation.

The App Marketplace menu item under the Platform group in the global navigation
3

Activate Zendesk

In the App Marketplace, find the Zendesk card, and select the slider to activate the integration.

4

Add the integration secret

Select Manage Secrets on the Zendesk card to open the Integration Secrets Manager in Kizen, and add your Zendesk subdomain as the secret for the Zendesk integration.

5

Authorize Zendesk

Back in the App Marketplace, select Edit Configuration on the Zendesk card to open the integration's settings page. Then switch to the Authorization tab and select Authorize App.

The Authorize App button on the Authorization page of the integration settings

The Zendesk platform launches. Log into your Zendesk account, and follow the prompts.

The Zendesk login form
6

Allow the integration to access your Zendesk account

On the permissions screen, select Allow.

The Allow button on the page to allow the integration to connect to the Zendesk platform
7

Confirm the connection

Back in the authorization settings, check that you have authenticated successfully to the Zendesk API.

The connection confirmation on the Authorization page of the integration settings

What's Next

Continue to Retrieve Zendesk Data in an Agentic Workflow to set up an Agentic Workflow to request live data from the Zendesk platform.

Related Topics

Zendesk® and the stylized Z logo are registered trademarks of Zendesk, Inc. Kizen's Zendesk integration is not affiliated with, sponsored by, or endorsed by Zendesk, Inc.

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