> For the complete documentation index, see [llms.txt](https://developer.kizen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.kizen.com/docs/integrations-and-plugins/integrations/zendesk/troubleshoot-zendesk.md).

# Troubleshoot Zendesk

Find solutions to common issues when reading and writing Zendesk data directly from Agentic Workflows in Kizen.

{% hint style="success" %}
**Audience:** Admins, Developers, Solution Architects

**Purpose:** Describes troubleshooting methods for issues with the Zendesk integration
{% endhint %}

The following table presents solutions to common issues with the Zendesk integration. For additional help, see the [Zendesk developer documentation](https://developer.zendesk.com/documentation/).

| Issue                                                                       | Cause                                                                                     | What to do                                                                                                                                                   |
| --------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| You received an error that your access token expired.                       | The integration lost its authorization.                                                   | Re-authorize from the integration settings.                                                                                                                  |
| You received the **HTTP 422 Unprocessable Content** status code.            | Your action would have returned more than 1,000 results.                                  | Target the query to return fewer results.                                                                                                                    |
| You received the **HTTP 429 Too Many Requests** status code.                | Your request exceeded the Zendesk platform's rate limits.                                 | Check the action in the <code class="expression">space.vars.automation</code>. Target the query to return fewer results. Reduce the frequency of the action. |
| You created a ticket, but the status of the ticket isn't what you expected. | The Zendesk platform updates ticket statuses automatically according to its own criteria. | Don't rely on intermediate statuses for <code class="expression">space.vars.automation</code> triggers.                                                      |

***

## What's Next

See [Zendesk](/docs/integrations-and-plugins/integrations/zendesk.md) for a discussion about the capabilities and conceptual underpinnings of the Zendesk integration.

<details>

<summary><strong>Related Topics</strong></summary>

* [Zendesk](/docs/integrations-and-plugins/integrations/zendesk.md)
* [Set Up Zendesk in Kizen](/docs/integrations-and-plugins/integrations/zendesk/set-up-zendesk-in-kizen.md)
* [Retrieve Zendesk Data in an Agentic Workflow](/docs/integrations-and-plugins/integrations/zendesk/retrieve-zendesk-data-in-an-agentic-workflow.md)
* [Create or Update Zendesk Data in an Agentic Workflow](/docs/integrations-and-plugins/integrations/zendesk/create-or-update-zendesk-data-in-an-agentic-workflow.md)

</details>

***

*Zendesk® and the stylized Z logo are registered trademarks of Zendesk, Inc. Kizen's Zendesk integration is not affiliated with, sponsored by, or endorsed by Zendesk, Inc.*


---

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