Troubleshoot Zendesk
Audience: Admins, Developers, Solution Architects
Purpose: Describes troubleshooting methods for issues with the Zendesk integration
The following table presents solutions to common issues with the Zendesk integration. For additional help, see the Zendesk developer documentation.
You received an error that your access token expired.
The integration lost its authorization.
Re-authorize from the integration settings.
You received the HTTP 422 Unprocessable Content status code.
Your action would have returned more than 1,000 results.
Target the query to return fewer results.
You received the HTTP 429 Too Many Requests status code.
Your request exceeded the Zendesk platform's rate limits.
Check the action in the Agentic Workflow. Target the query to return fewer results. Reduce the frequency of the action.
You created a ticket, but the status of the ticket isn't what you expected.
The Zendesk platform updates ticket statuses automatically according to its own criteria.
Don't rely on intermediate statuses for Agentic Workflow triggers.
What's Next
See Zendesk for a discussion about the capabilities and conceptual underpinnings of the Zendesk integration.
Zendesk® and the stylized Z logo are registered trademarks of Zendesk, Inc. Kizen's Zendesk integration is not affiliated with, sponsored by, or endorsed by Zendesk, Inc.
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