Troubleshoot Zoom
Audience: Admins, Developers, Solution Architects
Purpose: Describes troubleshooting methods for issues with the Zoom integration in Kizen
The following table presents solutions to common issues with the Zoom integration. For additional help, see Zoom Support.
You received a licensed_plan_required error after you tried a Get Transcript or Get Audio File action.
The host of the Zoom meeting doesn't have a paid subscription to Zoom.
Use a meeting host with a paid Zoom subscription.
You received a no_recordings error after you tried a Get Transcript or Get Audio File action.
No cloud recording exists for the Zoom meeting.
Check the meeting ID. Confirm that the host turned on cloud recording.
You received a no_transcript error after you tried a Get Transcript action.
No transcript exists for the Zoom meeting.
Check the meeting ID. Wait up to 20 minutes after the end of the meeting for the transcription to complete. Turn on Zoom's AI Companion to speed up the process.
You received a no_audio_file error after you tried a Get Audio File action.
No M4A audio recording exists for the Zoom meeting.
Check the meeting ID. Confirm that the host recorded the meeting.
You received a no_download_url error after you tried a Get Audio File action.
No download link exists for the audio recording of the Zoom meeting.
Check the meeting ID. Confirm that the host recorded the meeting.
What's Next
For a big-picture discussion about the Zoom integration, and to put these troubleshooting tips into better context, see Zoom - Beta.
Zoom and the Zoom logo are trademarks or registered trademarks of Zoom Communications, Inc. Kizen's Zoom integration is not affiliated with, sponsored by, or endorsed by Zoom Communications, Inc.
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