> For the complete documentation index, see [llms.txt](https://developer.kizen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.kizen.com/docs/integrations-and-plugins/integrations/zoom-beta/troubleshoot-zoom.md).

# Troubleshoot Zoom

{% hint style="success" %}
**Audience:** Admins, Developers, Solution Architects

**Purpose:** Describes troubleshooting methods for issues with the Zoom integration in <code class="expression">space.vars.Kizen\_company\_name</code>
{% endhint %}

The following table presents solutions to common issues with the Zoom integration. For additional help, see [Zoom Support](https://support.zoom.com/).

| Issue                                                                                                    | Cause                                                                  | What to do                                                                                                                                                       |
| -------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| You received a `licensed_plan_required` error after you tried a Get Transcript or Get Audio File action. | The host of the Zoom meeting doesn't have a paid subscription to Zoom. | Use a meeting host with a paid Zoom subscription.                                                                                                                |
| You received a `no_recordings` error after you tried a Get Transcript or Get Audio File action.          | No cloud recording exists for the Zoom meeting.                        | Check the meeting ID. Confirm that the host turned on cloud recording.                                                                                           |
| You received a `no_transcript` error after you tried a Get Transcript action.                            | No transcript exists for the Zoom meeting.                             | Check the meeting ID. Wait up to 20 minutes after the end of the meeting for the transcription to complete. Turn on Zoom's AI Companion to speed up the process. |
| You received a `no_audio_file` error after you tried a Get Audio File action.                            | No M4A audio recording exists for the Zoom meeting.                    | Check the meeting ID. Confirm that the host recorded the meeting.                                                                                                |
| You received a `no_download_url` error after you tried a Get Audio File action.                          | No download link exists for the audio recording of the Zoom meeting.   | Check the meeting ID. Confirm that the host recorded the meeting.                                                                                                |

***

## What's Next

For a big-picture discussion about the Zoom integration, and to put these troubleshooting tips into better context, see [Zoom - Beta](/docs/integrations-and-plugins/integrations/zoom-beta.md).

<details>

<summary><strong>Related Topics</strong></summary>

* [Zoom - Beta](/docs/integrations-and-plugins/integrations/zoom-beta.md)
* [Set Up Zoom in Kizen](/docs/integrations-and-plugins/integrations/zoom-beta/set-up-zoom-in-kizen.md)
* [Use Zoom in an Agentic Workflow](/docs/integrations-and-plugins/integrations/zoom-beta/use-zoom-in-an-agentic-workflow.md)
* [Show Your Zoom Meetings on Calendar Dashlets](/docs/integrations-and-plugins/integrations/zoom-beta/show-your-zoom-meetings-on-calendar-dashlets.md)
* [Schedule a Zoom Meeting from a Kizen Record](/docs/integrations-and-plugins/integrations/zoom-beta/schedule-a-zoom-meeting-from-a-kizen-record.md)

</details>

***

*Zoom and the Zoom logo are trademarks or registered trademarks of Zoom Communications, Inc. Kizen's Zoom integration is not affiliated with, sponsored by, or endorsed by Zoom Communications, Inc.*


---

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