Phone Number
Audience: Admins, Developers, Solution Architects
Purpose: Explains how phone number fields are formatted and handled in Kizen, including E.164 formatting, extensions, and null value behavior.
Overview
Phone numbers are returned and displayed in the E.164 format + extension:
+[country code][area code][local phone number]With extension:
+[country code][area code][local phone number]x[extension]
Phone numbers should be transmitted via the API in this format as well, to avoid ambiguity around country code, extension, etc. As shown in the above example, extensions should be added after the x separator, if applicable.
The phone number field is nullable. If only a country code or extension is provided, this will be treated as null.
What's Next
In the next section, Rating, you’ll learn how rating fields store values on a fixed scale, how values can be updated using either integers or option IDs, and how rating fields are displayed in the UI.
Last updated
Was this helpful?